![]() I called Apple support a second time I had to be transferred to an administrator. We thought the problem was resolved, but then about two hours later it happened again. I talked to someone on the phone for over an hour. I was able to use the Wi-Fi network on my iPhone without any issues. The same problem was there: I could not connect to the Internet from anywhere on my computer, including messages, email, and AppStore. I then connected my computer to the personal hotspot on my phone (all of these were troubleshooting techniques I’d used previously). I switched Wi-Fi networks, and still could not connect to the Internet. Today I was again redirected to Yahoo whenever I try to search for something in Safari. There were several issues identified, and I deleted them. I did some research online, and downloaded Malwarebytes to try and locate the issue. Yesterday my browser started re-directing me to Yahoo again. At the time I wasn’t paying close enough attention to the issue to remember how I got it to work again, but I did. My computer started redirecting every search to Yahoo instead of google. I am very aware of how stupid this was cyber victim blaming will not help me now.įast forward to 4 days ago. I had run out of lives in the Candy Crush iPhone app, and I wasn’t thinking clearly.I just needed to play. Let me start off by saying, I believe I know where this started: About 10 days ago I clicked on an “update Adobe flash player icon” in Facebook on my Mac. Remove wireless diagnostics, for privacy reasons I also would like to know if there is a way to install malwarebytes without having an internet connection as I have tried to do so before and was not able to. My router does not show any signs of not working properly from a physical side (no difference in lights on router from what I can tell) and my computer lets me "connect" to the network just fine on every device, it’s like something is somehow blocking my connection to the network locally. I have attached the diagnostics report that "Wireless Diagnostics" created, just in case that is of any help. ![]() Unless it’s possible that a problem with my modem could only be affecting this one device? I don’t believe it’s a problem with my modem or network due to the fact that this problem is happening solely on my computer and has affected no other devices for the extent of the time I have has this problem. Sometimes is as easy to fix as unplugging your modem for 30 seconds or so, plug it back in and wait for the lights to signal your connected. Take a look at your modem and see if the lights indicate any problem. ![]() That may give you some clues as to what's gone wrong. With WiFI turned on, hold the Option-key (sometimes called "Alt") down while you click on the WiFi menubar icon and select "Open Wireless Diagnostics.". Could be a bad modem, or your connectivity to your ISP network or some problem that the ISP is having. Just because you are connected by WiFi or Ethernet to your Router does not mean you can connect to the Internet. See Troubleshoot an infected or hacked router in It's possible your router has been hacked though. Sorry if I haven’t given a lot of useful info, I am normally a PC user so I don’t know a lot about this computer yet.Ĭertainly doesn't sound like any Mac malware that I know of. I have already grabbed files I want to save and copied to external hard drive but I really need to figure out how to backup my Final Cut Pro X and Logic Pro X. I have not fiddled with any network settings and this smells an awful lot like malware or a virus to me. All programs that don’t require internet access to function are working 100% fine. I really don’t want to do that as I have a few expensive applications on this computer that I need to keep and I don’t know how to keep them if I were to wipe the Mac. Normally I would be able to troubleshoot this myself using malwarebytes or antivirus but with absolutely zero access to the internet, I am at a loss as to what I can do besides wipe my hard drive and reinstall MacOS. Even though it says I’m connected to my home network. No matter whether I am connected via WiFi or Ethernet I am always met with a “You are not connected to the internet” error on every app. I recently bought a MacBook Pro 2017 and was using it fine for a while until I ran into a major problem that I can only guess is caused by malware. Endpoint Detection & Response for Servers
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